Our Commitment
We want you to be satisfied with every fax you send. If something goes wrong, we make it right — quickly and without hassle.
Automatic Refunds
If your fax cannot be delivered after all retry attempts, you receive a full automatic refund within 3–7 business days. No action is required from your side.
Partial Delivery
If a fax was only partially transmitted, you may request a free resend or a full refund. Contact us at support@sendfaxfast.com with your fax confirmation number.
Quality Issues
If you experience quality issues with a successfully delivered fax, contact support@sendfaxfast.com within 14 days of the fax date and we will do our best to resolve it.
Subscriptions
Subscription fees are non-refundable once the billing period has started. You may cancel at any time to prevent future charges. Cancellation takes effect at the end of the current billing period. A cancelled subscription cannot be restored — a new subscription would need to be created. When your subscription ends or is cancelled, your fax number is released and cannot be restored.
How to Request a Refund
Email support@sendfaxfast.com with:
1. Your fax confirmation number (from your receipt email)
2. A description of the issue
We aim to respond within one business day.
Processing Time
Approved refunds appear on your account within 3–7 business days, depending on your card issuer.
Exceptions
Refunds are not available for:
– Faxes that were successfully delivered
– Cases where our Terms of Service were violated